Frequently asked questions
Getting certified
How do I apply?
Apply online. The first step takes about five minutes: your business details only, no documents. Once your registration is approved, you follow the seven stages from Documentation Review to Issue Certificate, and see where you are at any time in your client portal.
Which documents will I need?
Typically your application form, raw material list, finished product list, VAT or SARS registration, a floor plan of each site, and the signed terms and conditions. The platform tells you exactly what your scheme needs.
How long does certification take?
Usually 15 to 20 business days, once your documents are complete. Your client portal shows your current stage and what is needed next.
Already certified
How do I sign in to the client portal?
Use your reference number or HT number (for example HT 1234) and the mobile number registered with us. We then send you a one-time password.
I am certified but have never used the portal. How do I start?
Use Request a service: your HT number, mobile, email and the service you need. We bring your record onto the portal and start your request. After that, you sign in with your HT number and mobile.
Where do I find my certificate?
In your client portal, under Certificates and letters.
How do I pay an invoice?
Invoices appear in your client portal, where you see each invoice and whether it is paid.
Where do I get the MJC mark artwork?
Certified businesses download the official artwork from their client portal.
For the public
How do I check whether a business is MJC certified?
Enter the HT number from its certificate, or search for the business by name or area, under "Is it halaal?".
How do I report a concern?
Use the Report a concern form. You receive a reference number by email, and our team follows it up.
Not answered here? Ask us a question.